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FastTrek User Agreement

Last updated: March 23, 2026

IMPORTANT! READ CAREFULLY:

THIS IS A LEGAL AGREEMENT. BY CLICKING ON THE "I AGREE" (OR SIMILAR) BUTTON THAT IS PRESENTED TO YOU AT THE TIME OF YOUR FIRST USE OF THE FASTTREK SOFTWARE, SUPPORT, OR PRODUCTS, YOU BECOME A PARTY TO THIS AGREEMENT, YOU DECLARE YOU HAVE THE LEGAL CAPACITY TO ENTER INTO SUCH AGREEMENT, AND YOU CONSENT TO BE BOUND BY ALL THE TERMS AND CONDITIONS SET FORTH BELOW.

1. Parties

1.1. "FastTrek" or "we" means FastTrek LLP, a limited liability partnership registered in England and Wales (No. OC448350), with its registered office at 14 Acorn Place, Castleton, Cardiff, CF3 2WE, United Kingdom.

1.2. "Subscriber", "User", or "you" means the individual paying for the Subscription, who is also deemed to be the individual given the right to use a Product in accordance with this Agreement. For the avoidance of doubt, a User is a natural person and not a corporation, company, partnership, association, or other entity or organisation.

2. Definitions

2.1. "Affiliate" means, with respect to any party, any entity that directly, or indirectly through one or more intermediaries, controls, is controlled by, or is under common control of such party; "control" for such purposes means the possession, direct or indirect, of the power to direct or affect the direction of the management and policies of a person or entity, whether through the ownership of voting securities, by contract, or otherwise.

2.2. "Agreement" means this FastTrek User Agreement covering use of the Product by individual Users.

2.3. "Bug Fix Update" for a particular Product Version means a software update or release that is specifically identified by FastTrek as a bug fix for that Product Version.

2.4. "FastTrek Website" means any website that is the property of FastTrek, including but not limited to everything hosted under the top-level domain fasttrek.space.

2.5. "Machine" or "Device" means a computing device used by a User for running the Product.

2.6. "Personal Data" means any information relating to an identified or identifiable natural person.

2.7. "Privacy Policy" means the FastTrek Privacy Policy available at /privacy, which may be updated from time to time.

2.8. "Product" means any generally available FastTrek software. We do not develop Products according to a Subscriber's specifications, nor are Products customised through modification or personalisation.

2.9. "Product Version" means a release, update, or upgrade of a particular Product that is not identified by FastTrek as being made for the purpose of fixing software bugs.

2.10. "Subscription" specifies the subscription term, Products provided to the Subscriber, subscription fees, and payment schedules.

2.11. "Subscription Confirmation" means an email confirming the Subscriber's rights to access and use Products, including Subscription plans and any applicable use limitations (such as the number of Users and the licence period).

3. Grant of Rights

3.1. The Product is provided to Subscribers on a "single user" basis, where the Subscriber may deploy the Product on multiple Machines in accordance with the Product documentation. If the Subscriber complies with the terms of this Agreement, FastTrek grants to the Subscriber the rights set out in this Section 3 to the extent necessary to enable the Subscriber to effectively use the Product. All other rights remain reserved by FastTrek.

3.2. Unless the Subscription has expired or this Agreement is terminated in accordance with Section 13, and subject to the terms and conditions specified in this Agreement, FastTrek grants you the non-exclusive and non-transferable right to use each Product covered by the Subscription as follows:

(A) You may:

  1. install and use any version of the Product covered by the Subscription on any operating system supported by the Product; and
  2. make one copy of the Product solely for archival, security, and/or backup purposes.

(B) You may not:

  1. allow the same Subscription to be used concurrently by more than one (1) User;
  2. rent, lease, reproduce, modify, adapt, create derivative works of, distribute, sell, or transfer the Product;
  3. provide a third party with access to the Product or your FastTrek Account, or the right to use the Product;
  4. reverse-engineer, decompile, disassemble, modify, translate, or make any attempt to discover the source code of the Product; or
  5. remove or obscure any proprietary or other notices contained in the Product.

3.3. Section 3.2 also applies to Products not covered by the Subscription, with the exception of 3.2(B)(i); provided that, for Products governed by their own specific agreements or terms of use, those shall take precedence over this Agreement to the extent of any conflict or discrepancy.

3.4. Following the expiration of this Agreement, your access to the Product will cease.

3.5. FastTrek has and retains all rights, title, and interest, including all intellectual property rights, in and to the Products, any and all related or underlying technology, and any modifications or derivative works of the Products, including without limitation as they may incorporate Feedback (as defined below).

4. Subscription and Payment

4.1. Billing

Paid Subscriptions are billed in advance on a monthly or annual basis, as selected by the Subscriber at the time of purchase. You authorise us (and our payment processor) to charge your chosen payment method for all fees associated with your Subscription. Subscription fees are stated at the time of purchase and in the Subscription Confirmation.

4.2. Auto-Renewal

Unless you cancel your Subscription before the end of the current billing period, it will automatically renew for a subsequent period of the same duration and at the then-current price. You will be notified in advance of any price change before your next renewal date.

4.3. Price Changes

FastTrek may change Subscription prices at any time. Price changes will take effect at the start of your next billing cycle. We will provide reasonable notice of any price change, and your continued use of the Product after the price change takes effect constitutes your agreement to pay the updated amount.

4.4. Refunds and Cooling-Off Period

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to cancel your Subscription within fourteen (14) days of the date of purchase for a full refund ("Cooling-Off Period"), subject to applicable consumer protection law. To exercise this right, you must notify us within the Cooling-Off Period.

In addition, FastTrek offers a thirty (30) day money-back guarantee for new Subscriptions. If you are not satisfied with the Product, you may request a full refund within thirty (30) days of your initial purchase. After this period, payments are non-refundable except as required by applicable law. You may cancel your Subscription at any time, and you will continue to have access to the Product until the end of your current billing period.

4.5. Taxes

Unless otherwise indicated at the point of sale, Subscription fees are exclusive of any applicable taxes (including VAT, sales tax, and withholding tax). You are responsible for all applicable taxes in your jurisdiction, which may be added to your invoice or charged at the time of payment.

For Subscribers located in the European Union, prices displayed on the FastTrek Website are inclusive of applicable VAT; no additional tax will be added at checkout. In all other jurisdictions, the final price — including any applicable taxes — will be displayed clearly before you confirm the purchase. Further details are set out in Section 5 of the Purchase Terms.

Due to the nature of the Products provided, usage of the Products is governed by this Agreement, the FastTrek Terms of Service, and the FastTrek Privacy Policy.

6. Access to Products

6.1. All deliveries under this Agreement will be electronic. The Subscriber must have an Internet connection in order to receive any deliveries. The Subscriber is responsible for downloading and installing the Products, which are made available for download on the FastTrek Website.

6.2. The Subscriber may activate and access the Product by entering their email address as provided during the purchase process, together with an activation code emailed upon commencement of the Subscription, when prompted in the software.

7. Personal Data

7.1. In connection with your use of the Product(s), we and our associated companies will process Personal Data of you as a User and Subscriber — in particular, your contact and identification details, data about usage of our software and services, and information about your Subscription and payments — for the following purposes:

  1. To provide you with software, services, or information;
  2. To protect us from piracy and unlawful use of our software or services;
  3. To improve our offerings based on usage;
  4. For our internal records and to protect our rights and interests and those of other users;
  5. To promote and market our software and services; and
  6. To fulfil legal duties stipulated by accounting, taxation, and other laws.

You may object to the processing of your Personal Data for the purposes of items (2) through (5) at any time. More detailed information about Personal Data processing and about your rights can be found in the Privacy Policy.

7.2. For the above purposes, FastTrek may collect, among other things, your IP address, first name, last name, email address, and Subscription information.

7.3. On installation and execution, the Product may send FastTrek certain information — which will not contain any Personal Data — including Product version, Product edition, and information about the operating system and/or environment where the Product is installed. A unique ID, which does not contain any Personal Data, is also used to distinguish instances. The Product can also check for available updates and for Subscription validation using the activation details you provided.

7.4. If you opt in to anonymous data collection through the Product, the Product may electronically send anonymous information to FastTrek related to your usage of the Product features. This information may include, but is not limited to, configuration, actions invoked, and other interactions with Product features, as well as the efficacy and effect of these features. This information will not contain your Personal Data, nor information about your Account or Subscription.

7.5. FastTrek is not responsible for any processing of Personal Data accidentally sent to FastTrek by the User.

7.6. You shall keep your Personal Data up to date, update the information, or — if any inconsistencies arise — report such inconsistencies to FastTrek.

8. Feedback

You have no obligation to provide us with ideas, suggestions, or proposals ("Feedback"). However, if you submit Feedback to us, then you grant us a non-exclusive, worldwide, royalty-free licence that is sub-licensable and transferable, to make, use, sell, have made, offer to sell, import, reproduce, publicly display, distribute, modify, or publicly perform the Feedback in any manner without any obligation, royalty, or restriction based on intellectual property rights or otherwise.

9. Third-Party Software

The Products include code and libraries licensed to us by third parties, including open-source software ("Third-Party Software"). All Third-Party Software is provided to the User under the respective terms stipulated in the Product documentation.

10. Subscription Trial

10.1. Subject to the terms of this Agreement, the User may be granted a one-time right to install and use the Product covered by the Subscription for evaluation purposes, without charge, for a period as specified in the Subscription ("Trial Period"). The User's use of the Product during the Trial Period shall be limited to internal evaluation and testing of the Product for the sole purpose of determining whether the Product meets the User's requirements and whether the User wishes to continue using the Product.

10.2. The User may end the Trial Period at the User's sole discretion at any time. Upon the expiration of the Trial Period, the User's right to continue using the Product will terminate, unless the User purchases a Subscription to the Product. The Product contains a feature that will automatically disable the Product upon the expiration of the Trial Period.

10.3. Where the User has provided their payment details before starting the Trial Period, any Trial not explicitly cancelled will automatically convert into a paid Subscription upon expiration of the Trial Period, and the full Subscription amount due under the selected Subscription plan will be charged at that time.

11. Warranty Limitations

11.1. ALL PRODUCTS ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. USE OF THE PRODUCTS IS AT YOUR OWN RISK.

11.2. FASTTREK MAKES NO WARRANTY AS TO THE PRODUCTS' USE OR PERFORMANCE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FASTTREK (AND ITS AFFILIATES, SHAREHOLDERS, AGENTS, DIRECTORS, AND EMPLOYEES), ITS LICENSORS, SUPPLIERS (INCLUDING THE PROVIDERS OF THIRD-PARTY SOFTWARE), AND RESELLERS (COLLECTIVELY, "FASTTREK PARTIES") DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT) WITH REGARD TO THE PRODUCTS AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES.

11.3. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FASTTREK PARTIES DO NOT REPRESENT OR WARRANT THAT THE PRODUCTS: (A) ARE ACCURATE, RELIABLE, OR CORRECT; (B) WILL MEET YOUR REQUIREMENTS; (C) WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, OR SECURE; (D) ARE FREE OF DEFECTS OR ERRORS AND THAT ANY, IF FOUND, WILL BE CORRECTED; AND/OR (E) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11.4. ANY CONTENT OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PRODUCTS IS DOWNLOADED AT YOUR OWN RISK; YOU AGREE YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY AND/OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD.

11.5. YOU MAY HAVE OTHER RIGHTS, WHICH MAY NOT BE LIMITED OR EXCLUDED AND WHICH MAY VARY FROM JURISDICTION TO JURISDICTION. THIS DOCUMENT IS NOT INTENDED TO NEGATIVELY AFFECT SUCH RIGHTS. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT ANY WARRANTY OR CONSUMER RIGHT THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING UNDER THE CONSUMER RIGHTS ACT 2015 (UK), EU CONSUMER PROTECTION DIRECTIVES, OR THE APPLICABLE LAWS OF YOUR STATE OR COUNTRY.

11.6. In particular, if you are an Individual Consumer (as defined in the Purchase Terms), you may have mandatory statutory rights in relation to defective Products, including the right to request repair or an appropriate price reduction. These statutory rights are described in Section 7.1 of the Purchase Terms and are not affected by the disclaimers in this Section 11.

12. Disclaimer of Damages

12.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FASTTREK PARTIES BE LIABLE TO YOU, YOUR AFFILIATES, USERS, OR ANYONE ELSE FOR: (A) ANY LOSS OF USE, DATA, GOODWILL, OR PROFITS, WHETHER OR NOT FORESEEABLE; (B) ANY LOSS OR DAMAGES IN CONNECTION WITH TERMINATION OR SUSPENSION OF YOUR ACCESS TO THE PRODUCTS IN ACCORDANCE WITH THIS AGREEMENT; OR (C) ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER (EVEN IF THE RELEVANT FASTTREK PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), INCLUDING THOSE (X) RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT THEY ARE FORESEEABLE, (Y) BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, STRICT LIABILITY, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR (Z) ARISING FROM ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE PRODUCTS OR SUPPORT. THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

12.2. THE TOTAL LIABILITY OF THE FASTTREK PARTIES IN ANY MATTER ARISING OUT OF OR IN RELATION TO THIS AGREEMENT IS LIMITED TO THE GREATER OF (A) TEN (10) US DOLLARS OR (B) THE AGGREGATE AMOUNT PAID OR PAYABLE BY THE SUBSCRIBER DURING THE THREE-MONTH PERIOD PRECEDING THE EVENT, FOR THE PRODUCTS GIVING RISE TO THE LIABILITY. THIS LIMITATION WILL APPLY EVEN IF THE FASTTREK PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF LIABILITY EXCEEDING SUCH AN AMOUNT AND NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

12.3. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13. Term and Termination

13.1. The term of this Agreement will commence upon acceptance of this Agreement by the User as set forth in the preamble above, and it will continue for each Product covered by a Subscription through the end of the applicable Subscription period specified in the respective Subscription Confirmation, or until terminated for Products not covered by a Subscription (unless specified otherwise by specific terms governing the use of such Product).

13.2. You may terminate this Agreement at any time via the billing dashboard or by contacting us. If such termination occurs during a Subscription period, this Agreement will continue to be effective until the end of that Subscription period.

13.3. FastTrek may terminate this Agreement and the associated Subscription if:

  1. the User has materially breached this Agreement and fails to remedy the breach within fourteen (14) days of written notice;
  2. FastTrek is required to do so by law (for example, where the provision of the Product to the User is, or becomes, unlawful); or
  3. FastTrek elects to discontinue providing the Product, in whole or in part.

13.4. FastTrek will make reasonable efforts to notify the User via email (to the email address of the billing contact provided by the Subscriber) as follows:

  1. Thirty (30) days prior to termination in the event specified in Section 13.3(C);
  2. Three (3) days prior to termination in the event specified in Section 13.3(B).

13.5. Survival. Upon the expiration or termination of this Agreement, Sections 8, 9, 11, 12, and 15 of this Agreement survive.

14. Temporary Suspension

14.1. FastTrek reserves the right to suspend the User's access to FastTrek Products if:

  1. the Subscriber fails to pay Subscription fees on time; or
  2. the User's use of the Product is in violation of this Agreement or disrupts or imminently threatens the security, integrity, or availability of a Product.

14.2. If FastTrek suspends the User's access to Products for non-payment in accordance with Section 14.1(A), the Subscriber must pay all past-due amounts in order to resume access to the Product.

15. General

15.1. Entire Agreement. The following documents are incorporated into this Agreement: the FastTrek Privacy Policy, the FastTrek Terms of Service, and the FastTrek Purchase Terms. Together, these documents form the entire agreement and replace any previous agreement between you and us in relation to their subject matter. Except as expressly mentioned, this Agreement does not apply or give rights to anyone else ("no third-party beneficiaries"). No purchase order, Subscriber terms, or other document that purports to modify or supplement this Agreement will vary the terms of this Agreement unless signed by the User and FastTrek.

15.2. Reservation of Rights. FastTrek reserves the right at any time to cease its support of the Product and to alter prices, features, specifications, capabilities, functions, terms of use, release dates, general availability, and other characteristics of the Product. Nothing in this Agreement limits any rights a consumer may have under applicable consumer protection laws.

15.3. Changes to this Agreement. This Agreement may be updated from time to time to reflect changes in the Product and how it is offered to you.

  1. If this happens, we will update the terms on the FastTrek Website and let you know either: (i) by displaying them to you in the Product; or (ii) by sending the updated version to the email address used for your Subscription.
  2. Any updated Agreement will be effective on the date specified in the updated Agreement. By continuing to use the Product after the effective date, you agree to be bound by the modified Agreement.
  3. We respect that you may not agree to the updated Agreement. If that is the case, you may terminate your Subscription at any time up to 30 days after the effective date of the updated Agreement. Termination according to this provision entitles you to a pro-rata refund of the pre-paid unused Subscription fees.

15.4. Opportunity to Review. The User declares that they have had sufficient opportunity to review this Agreement, understand the content of all of its sections, negotiate its terms, and seek independent professional legal advice before entering into it. Consequently, any statutory "form contract" ("adhesion contract") regulations shall not be applicable to this Agreement.

15.5. Severability. If a particular term of this Agreement is not enforceable, the unenforceability of that term will not affect any other terms of this Agreement.

15.6. Interpretation. Headings and titles are for convenience only and do not affect the interpretation of this Agreement. Terms such as "including" are not exhaustive.

15.7. No Waiver. Our failure to enforce or exercise any part of this Agreement is not a waiver of that section.

15.8. Notice. FastTrek may deliver any notice to the User via electronic mail to an email address provided by the User. Any such notice will be deemed effective on the day the notice is sent.

15.9. Governing Law. This Agreement is governed by the laws of England and Wales, without reference to conflict of laws principles and specifically excluding the United Nations Convention on Contracts for the International Sale of Goods. The Parties undertake to use best commercial efforts to amicably settle any disputes arising hereunder ("Dispute"). If you are a consumer habitually resident in the European Union, nothing in this Agreement affects your rights to rely on any mandatory provisions of the law of your country of habitual residence.

15.10. Jurisdiction. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with this Agreement. However, if you are a consumer habitually resident in the European Union, you may also bring proceedings in the courts of your country of residence. If you are a consumer in the EU, you may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

15.11. Data Privacy. By accepting this Agreement, the User acknowledges that FastTrek will process personal data in accordance with the FastTrek Privacy Policy.

15.12. Force Majeure. Neither party to this Agreement shall be in breach of this Agreement, or otherwise liable to the other, by reason of any delay in performance or non-performance of any of its obligations under this Agreement (except payment obligations) arising directly from an act of God, fire, flood, natural disaster, act of terrorism, strike, lock-out, labour dispute, public health emergency, civil commotion, riot, or act of war.

15.13. Children and Minors. If you are under 18 years old, then by entering into this Agreement you explicitly stipulate that (i) you have legal capacity to conclude this Agreement or that you have valid consent from a parent or legal guardian to do so and (ii) you understand the FastTrek Privacy Policy. You may not enter into this Agreement if you are under 13 years old. IF YOU DO NOT UNDERSTAND THIS SECTION, DO NOT UNDERSTAND THE FASTTREK PRIVACY POLICY, OR DO NOT KNOW WHETHER YOU HAVE THE LEGAL CAPACITY TO ACCEPT THESE TERMS, PLEASE ASK YOUR PARENT OR LEGAL GUARDIAN FOR HELP.

16. Contact Us

For further information, please contact us at: