Privacy Policy

In this Privacy Policy, we describe the types of data, including Personal Data (collectively, "data"), that we and our associated companies collect from you when you use FastTrek Websites and FastTrek Products and services (collectively, our "services"), how we and our associated companies use and disclose that data, and your options to access or update your data.

This Privacy Policy may be amended from time to time. The respective latest version of the Privacy Policy at the point of time of the purchase or registration of a FastTrek Product (whichever occurs later) shall apply.

Data Controller: FastTrek LLP, registered in England and Wales (No. OC448350), with its registered office at 14 Acorn Place, Castleton, Cardiff, CF3 2WE, United Kingdom. You can reach us at privacy@fasttrek.space.

1. Definitions

• FastTrek Software Product — Any software product owned or created by FastTrek and provided under the FastTrek User Agreement, excluding third-party software (such as plugins or extensions not created by FastTrek), which is governed by its own terms and privacy policy.
• FastTrek Downloadable Software Product — Any FastTrek Software Product that can be downloaded and installed on a device.
• FastTrek Website — Any website that is the property of FastTrek LLP, including but not limited to everything hosted under fasttrek.space.
• FastTrek Account — An account created for you at the point of subscription or purchase, containing your first name, last name, and email address. Your account is linked to your billing profile, managed via a billing portal provided by Stripe Payments Europe Limited and governed by Stripe's own policies.
• FastTrek Products — Collectively, FastTrek Software Products, FastTrek Downloadable Software Products, and FastTrek Websites.
• Personal Data — Any data relating to an identified or identifiable natural person.

All other capitalised terms used in this Privacy Policy shall have the same meaning as defined in Article 4 of the UK GDPR / EU GDPR, unless otherwise defined above.

2. Information We Collect and Why

We collect data for the following purposes:

(a) To provide you with software, services, or information

We collect data required to provide you with software, support, and services, including checking for licence validation and updates, provision of support, reporting of issues and bugs, and other processing connected with the use of FastTrek Products. You explicitly provide the Personal Data required for you to receive the software, support, or services — whether you purchase or use FastTrek Products, use our support forums, sign up for an Account, participate in a survey, or subscribe to communications. We may use third-party service providers, acting as data processors, to assist us in providing FastTrek Products (for example, data storage and backup services). With your consent, your Personal Data may also be shared with third-party service providers acting as separate data controllers who provide complementary products and services.

Legal basis: Performance of a contract between you and us.

(b) To protect us from piracy and unlawful use

We collect data required to protect us from piracy, unlawful or unauthorised use of our software or services, or which is necessary to ensure the security of our software or services. This includes Personal Data provided by you and data collected in the course of use of FastTrek Products.

Legal basis: Legitimate interest in protection from piracy and unlawful use.

(c) To improve our offerings based on usage

We may collect data based on your use of FastTrek Products and services. We do not associate these data with your name. We use these data to better understand usage patterns and the behaviours of our collective audience. At times we may share this information in aggregated, anonymous form with third parties. Collection of data based on your use of FastTrek Downloadable Software Products is done only if you opt in.

Legal basis: Legitimate interest in improving our software and services.

(d) For internal evidence and to protect rights and interests

We collect data required to keep evidence of provision of software and services to you, of any communication between you and us, of your contact details, of your use of our software and services, of any payments or refunds, and of any issues or disputes. We may use and disclose these data where we believe it is legitimate and appropriate to protect our rights and interests and the rights and interests of other users, or where we believe there has been a violation of this Privacy Policy.

Legal basis: Legitimate interest in keeping internal evidence and protecting rights.

(e) To promote and market our products and services

We may use feedback that you provide voluntarily. As permitted by applicable law, we may use this in the form of quotes or in other ways in accordance with our Terms of Service. We may use collected and aggregated data to assist us in determining appropriate marketing. With your consent or if permitted by applicable law, we may use your contact details to send you commercial communications. We may also use third-party service providers to assist with email marketing; they will act as data processors and will not use your Personal Data for any other purpose.

Legal basis: Legitimate interest in promoting our products; consent where required by law.

(f) To fulfil legal obligations

We may use and disclose your Personal Data where required by law, such as in keeping and disclosing our accounts, tax records, and in response to a court order, valid subpoena, or other legal process.

Legal basis: Compliance with legal obligations.

You may object to the processing of your Personal Data for purposes (b) to (e) at any time by emailing privacy@fasttrek.space.

Categories of data we may collect

• Names, email address, phone number, username, and password
• Photographs or screenshots (if voluntarily provided)
• IP address, cookies, and browser/device information
• Physical address
• Information about Subscription and payments, including tax ID
• Data about usage of FastTrek Products and services
• Comments, voluntarily provided feedback, survey responses
• Data in issue reports pertaining to FastTrek Products and services

Where appropriate, we will prompt you to give us your consent to the collection and processing of your data. This may happen within FastTrek Products, on the FastTrek Website, or in another environment set up by FastTrek, always in a clear and conspicuous manner.

3. Cookies and Tracking Technologies

When you use our services, we and our third-party service providers may read and store small plain text files called "cookies" on your browser or on the hard drive of your device. Unless you have adjusted your browser settings, our Site will issue (i) strictly necessary cookies as soon as you visit, and (ii) non-necessary cookies (Statistics, Personalisation, and Marketing) only after you give us your consent.

Types of cookies we use

Strictly Necessary Cookies — These cookies let you move around the Site and use essential features like secure areas. Without them, we cannot provide the requested services. We use them to:

• Identify you as being logged in and authenticate you;
• Ensure you connect to the right service on our Site when we make changes;
• Provide security.

Accepting these cookies is a condition of the proper operation of our Site. If you block them, the Site may not work correctly.

Statistics Cookies — These cookies collect anonymous information about how you use our Site (e.g., which pages you visit, whether you experience errors). They do not identify you. We use them to:

• Carry out web analytics and provide statistics on how our Site is used;
• Help us improve the Site by registering errors;
• Test different designs for the Site.

Personalisation Cookies — These cookies remember your settings and preferences to improve your visit, such as:

• Layout, text size, language, and colour preferences;
• Whether you have already engaged with a particular component on the Site.

Marketing Cookies — These cookies are used to track your visit across websites, allowing third parties to display targeted ads. We and our third-party providers use them to:

• Link to social networks that may use information about your visit to provide advertising;
• Provide third parties with information on your visit so they can present relevant advertisements.

Your consent and how to manage cookies

The Site will use strictly necessary cookies without your consent (they are essential for security, network management, and accessibility). For all other cookies, the Site will only use them in accordance with your preferences. You can withdraw your consent at any time by adjusting the settings on the cookie banner.

You can also block cookies by adjusting your browser settings, but doing so may prevent you from accessing all features of our Site. For more information about deleting or blocking cookies, visit www.aboutcookies.org.

Cookie storage duration

Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored for a defined period). In any event, cookies and personal data collected via cookies will be stored for no longer than 2 years.

Processing of personal data through cookies

Some cookies make you identifiable, in which case operations with data obtained from such cookies constitute processing of personal data. The legal bases for this processing are: (a) necessity to operate the Site (strictly necessary cookies); and (b) your consent (all other cookies). You can withdraw your consent at any time via the cookie banner.

Clear GIFs, pixel tags, and similar technologies

We may use clear GIFs (also known as web beacons or pixel tags) in connection with our Website and in HTML emails to track activities, manage content, and compile statistics. These help us track email response rates and identify when our emails are viewed.

4. Children's Privacy

Our products and services are not designed for and are not offered to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are in the European Union or the United Kingdom, our services are not intended for persons under the age of 16 without verifiable parental consent. If we discover that a person under these applicable ages has submitted information to us, we will endeavour to delete the information from our systems promptly.

5. Transparency

To respect your privacy, before using your Personal Data we will inform you about the categories of Personal Data we collect and the purposes for which we use them. We will also inform you about the data management options available to you. For this purpose, we use agreements, terms of use, and consent notices embedded in FastTrek Products and services.

6. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, email delivery, data storage, and backup). These service providers act as data processors and are contractually bound to protect your data.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of the transaction.
• Legal Requirements: When required by law or to protect our rights and safety (e.g., in response to a court order, subpoena, or government request).
• With Your Consent: When you have given us explicit permission to share your data.

We do not sell your personal information to third parties.

7. US State Privacy Rights

California (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what Personal Data we have collected about you and how it has been used and disclosed;
• Delete your Personal Data, subject to certain exceptions;
• Correct inaccurate Personal Data;
• Opt out of the "sale" or "sharing" of your Personal Data — though FastTrek does not sell or share personal information as defined under the CCPA/CPRA;
• Non-discrimination for exercising your privacy rights.

FastTrek will not (a) retain, use, sell, or otherwise disclose any Personal Data for any purpose other than to provide the Products and services specified in the User Agreement; (b) retain, use, sell, or disclose such Personal Data outside of the direct relationship between you and FastTrek; or (c) use Personal Data other than as described within this Privacy Policy and the User Agreement.

Other US States

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy legislation may have similar rights to access, delete, correct, and opt out of certain data processing activities. To exercise these rights, please contact us at privacy@fasttrek.space.

8. Your Rights Under UK GDPR / EU GDPR

If you are located in the European Economic Area or the United Kingdom, you have the following rights under applicable data protection law:

• Right of Access. You may request confirmation of whether your Personal Data is being processed and, if so, request access to it. This includes information about the purposes of processing, the categories of data concerned, and the recipients to whom data have been or will be disclosed. We may charge a reasonable fee for additional copies.
• Right to Rectification. You may request correction of inaccurate Personal Data or completion of incomplete data.
• Right to Erasure (Right to Be Forgotten). Under certain circumstances, you may require us to delete your Personal Data.
• Right to Restriction of Processing. Under certain circumstances, you may require us to restrict the processing of your Personal Data.
• Right to Data Portability. Under certain circumstances, you may receive your Personal Data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
• Right to Object. Under certain circumstances, you may object to the processing of your Personal Data on grounds relating to your particular situation.
• Right to Withdraw Consent. Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

These rights can be exercised by emailing privacy@fasttrek.space.

You may also lodge a complaint with the competent data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO). For more information, visit https://ico.org.uk/.

9. Do Not Track

Currently, our systems do not recognise browser "Do Not Track" signals. You may, however, disable certain tracking by disabling cookies in your browser. Please note that doing so may affect the functionality of our services.

10. Ad-Network Opt-Outs

If you are in the EU/EEA/UK, you may opt out of certain third-party cookies via www.youronlinechoices.eu or www.aboutads.info.

If you are in the United States, you may visit the Digital Advertising Alliance (DAA) Consumer Choice Page or the Network Advertising Initiative (NAI) Consumer Opt-Out Page for information on opting out of interest-based advertising.

Opting out from one or more ad networks means that members of those particular networks will no longer deliver targeted content or ads to you. It does not mean you will no longer receive any advertising. You may continue to receive non-targeted advertisements. Also, if your browser is configured to reject cookies, or if you subsequently clear your cookies, use a different device, or change browsers, your opt-out preference may need to be re-established.

11. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Specifically:

• We encrypt your data in transfer and at rest where technically feasible. External web resources are protected by SSL/TLS encryption.
• We review the processes of Personal Data usage before implementing them, to minimise data usage and ensure you are informed about the processing.
• When the reason for data storage expires, we remove your Personal Data from our servers or anonymise it for further usage.
• We use partners to host our services and websites, and we ascertain their compliance with legal regulations and security standards.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. Location of Your Data and International Transfers

We use third-party infrastructure providers to host and deliver our services. In particular, application data is stored using Cloudflare's global network (including Cloudflare D1), and payment and billing data is processed by Stripe. These providers operate data centres in multiple countries, including the United States and countries within the European Economic Area.

As a result, your Personal Data may be transferred to, stored in, and processed in countries other than your own — including countries that may not provide the same level of data protection as your home country. Where such transfers take place, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection law, including (where applicable) Standard Contractual Clauses approved by the European Commission, the UK's International Data Transfer Agreement, or the service provider's certification under a recognised framework. We select infrastructure providers that maintain robust security and privacy programmes and that contractually commit to protecting your data.

13. Data Retention

We retain your Personal Data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. If at any time you choose to cease using FastTrek Products, you may ask for your Personal Data to be removed from our servers by sending a request to privacy@fasttrek.space.

After Personal Data removal, we may keep pseudonymised records solely as evidence of the data removal. We may retain your information if it is required to comply with legal obligations and/or for defence in case of violation of our Terms of Service or this Privacy Policy. We may also have copies of your information in application logs, weblogs, and/or backups made for security and support purposes. We may store Personal Data pertaining to a subscriber for as long as they are entitled to a Subscription or usage of FastTrek Products.

When we no longer need your information, we will securely delete or anonymise it. Please note that you must retain a copy of all data that you have placed on our servers; if you cease using our software and/or services, we will not be responsible for the retention of any of your data.

14. Third-Party Links

FastTrek Websites and Products may contain links to other websites provided by third parties not under FastTrek's control. When following a link and providing information to a third-party website, please be aware that FastTrek is not responsible for the data provided to that third party. This Privacy Policy only applies to FastTrek services, so when you visit other websites, even via links posted on FastTrek Websites, you should read their own privacy policies.

15. Changes to This Policy

We may change this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. If we make material changes that affect our practices with regard to Personal Data we have previously collected from you, we will endeavour to provide you with advance notice by highlighting the change on our Website or by email.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or you feel that this Privacy Policy has been violated in any way, please contact us at:

• Email: privacy@fasttrek.space
• Address: 14 Acorn Place, Castleton, Cardiff, CF3 2WE, United Kingdom

You may also contact FastTrek to get up-to-date information about your Personal Data processing and any Personal Data recipients. You may manage your Personal Data using our billing dashboard, provided by Stripe Payments Europe Limited. You are responsible for the correctness of the Personal Data you provide to us.